Terms and conditions

These General Terms and Conditions of Sale apply to all sales concluded on the website
www.atelierbelharra.com, subject to the special conditions indicated in the presentation of the products.

Article 1 : Mandatory information

The website www.atelierbelharra.com is a service of:
Atelier Belharra, based at 43 rue Corneille bât.E, 31100 Toulouse, France
SIREN number: 909803678 / intra-Community VAT number 737 185095601 6
Email : contact@atelierbelharra.com
Telephone number : +33.(0)

Article 2 : Essential characteristics of the products and services sold

The website www.atelierbelharra.com sells hand-made, utilitarian and decorative ceramics..
The customer declares that he has read and accepted the general conditions of sale before placing his
order. The validation of your order is therefore valid for acceptance of the general conditions of sale. In
case of disagreement with the terms and conditions of the General Conditions of Sale, the customer
must not use the website.

Article 3 : Price

The prices of our products are indicated in euros excluding taxes «VAT not applicable - article 293 B of
the CGI». The total amount of an order is composed of the price of the items and the delivery and
packaging costs.
The photographs of the products presented on the site are as faithful as possible but cannot ensure a
perfect similarity with the products offered.
In case of an order delivered in a country other than metropolitan France, the customer is the importer of
the products he buys. For all products shipped outside the overseas communities or the European
Union, the invoice is established on the price excluding taxes. The customer is solely responsible for
declarations and payments of any customs duties or other taxes that may be payable in his country.

Delivery costs are not included in the price (with one exception: delivery costs for France for products in
the «jewelry» category are included in the prices of products offered online).
The purchase order indicates the amount of delivery costs before any order is placed.

Article 4 : Product availability period

The available products appear on our site with the mention «available». In order to best meet the
expectations of our customers, the availability of our products is regularly updated on our website.
If you have ordered an unavailable product after the validation of your order, you will be informed
immediately. We will cancel your purchase. If the amount has already been debited, you will be
immediately refunded.

Article 5 : Order

You can order our products directly on our website, by email at contact@atelierbelharra.com, or by
phone at 0033. (normal cost) from Monday to Friday, from 10:00 to 20:00.
To place an order on our site, choose your items and add them to the cart. Validate the contents of your
cart. Choose a delivery method based on your order. Choose your payment method and check the box
«acceptance of the GTC». Validate your payment.
You will receive an order confirmation email on the email address you provided when creating your
customer account.
Check the details and the total amount of your order. Correct any errors before acceptance.
The transfer of ownership of the product will only take place upon full payment of your order.

Article 6 : Delivery

We proceed to the delivery of our products in metropolitan France including Corsica and DOM-TOM, as
well as in the European Union and many countries in the rest of the world. The delivery takes place at
the address indicated by the buyer.
We offer several delivery methods. They vary depending on the characteristics of the product purchased.
Delivery costs have been established according to the volumes and weight of the product based on the
current rates of the post and our carriers.
For deliveries in France, standard delivery times are 2 to 4 days in working days. Internationally,
depending on the destination, between 1 and 3 weeks. Delivery times are given as an indication. They
may change due to various factors such as the availability of our carrier, the duration of the processing of
the order (average delay of 7 days), etc.
For the delivery of its deliveries, Atelier Belharra cannot be held responsible for the loss, loss or theft of
an order. The risks are borne by the user from the moment the products have left the shipping premises.

Article 7 : Terms of payment

Several payment methods are accepted. As a customer, you can pay by: VISA, MASTERCARD and
When paying online, indicate the number of your credit card, its expiry date and the 3 digits written on the
back of it. Online payment is secure.

Article 8 : Right of withdrawal

In accordance with article L121-20 of the Consumer Code, you have a right of withdrawal to exercise
within fourteen (14) working days from the receipt of the article. You do not have to justify reasons or pay
penalties, apart from the return costs. Returned products must not have been used.
The right of withdrawal does not apply for products made according to your specific specifications and for
customized products.
Return the product within the period mentioned above. Within the same period, inform us of the exercise
of your right of withdrawal by email at contact@atelierbelharra.com. The goods must be returned to the
following address, the return costs being at your expense: Delphine Casassus – Atelier Belharra
Céramique – 43 rue Corneille bat. E 31100 Toulouse, France.
In order for our returned product to be marketable again, you agree to return it in its original packaging
and in perfect condition.
If the received parts are damaged, they will not be refunded.

Article 9 : Conditions and repayment periods

The refund of the products is in full, except for shipping costs (unless error on the part of Atelier
Belharra). It is made by bank transfer as soon as possible and at the latest within 30 days from the date
of exercise of the right of withdrawal.

Article 10 : Consumer complaints

Any consumer complaint should be sent by post to the address opposite: Delphine Casassus – Atelier
Belharra Céramique 43 rue Corneille bat. E 31100 Toulouse
or electronically at contact@atelierbelharra.com.

Article 11 : Intellectual Property

All comments, images, illustrations of our site are exclusively reserved for us. Under intellectual property
and copyright, all use is prohibited except for private use.
Without prior permission, any reproduction of our site, whether partial or total, is strictly prohibited.

Article 12 : Liability

In accordance with article 1147 of the French Civil Code, we are legally liable to you in the event of non-
performance or improper performance of the contract entered into.
However, our contractual liability cannot be engaged in the following situations:
- force majeure;
- a foreign fact that cannot be attributable to us;

Article 13 : Personal data

Certain information relating to the customer will be transmitted to the seller (namely name, first name,
address, postal code and telephone number) in order to allow the processing and delivery of the
products ordered.
The commercial offers of the site will be sent to the customer by email if no opposition has been issued.
The customer can at any time oppose free of charge commercial offers by logging into his personal
space or by mail at contact@atelierbelharra.com.
Pursuant to Articles 39 and 40 of the Law dated 6 January 1978, the customer has a right of access,
rectification, deletion and opposition of his personal data. The customer exercises this right via:

- a contact form
- by email to contact@atelierbelharra.com
- by post to : Delphine Casassus – Atelier Belharra Céramique 43 rue Corneille bat. E
31100 Toulouse

Article 14 : Jurisdiction and applicable law

In the event of a dispute between the consumer customer and our company, the French courts have sole
jurisdiction to settle the dispute.